Recipients of Tuscola Behavioral Health Systems (TBHS) have legal rights guaranteed by Michigan's Mental Health Code and various other laws. These rights are outlined in a booklet entitled Your Rights When Receiving Mental Health Services in Michigan, which consumers receive when they begin receiving services from TBHS.
The Office of Recipient Rights (ORR) strives to ensure the protection of recipients' rights in various ways, including complaint resolution. If a consumer believes his or her rights have been violated during the course of their mental health service with TBHS, a complaint can be filed with the Office of Recipient Rights. Complaints may be filed in person, through the mail, or by telephone. Complaint forms are contained within the Your Rights booklet, at any TBHS location, or by the following link: Complaint Form (PDF).
Once a complaint is reviewed by the Recipient Rights Officer, the person making the complaint will be notified in writing what action will be taken. If necessary, the complaint may be investigated. Under certain circumstances, the complainant may appeal the outcome of an investigation.
The Office of Recipient Rights may be reached at 989.673.6191 or 800.462.6814; TTD/TDY: 1.866.835.4186.