Welcome!!
The staff of Tuscola Behavioral Health Systems (TBHS) would like to welcome you and your family. We provide effective, comprehensive, quality treatment to help you deal with your struggles, whether related to mental illness, developmental disability, or co-existing substance use disorder. Co-existing means having two conditions at once, such as a mental illness and a substance use disorder. TBHS recognizes that reaching out for help can be hard. TBHS wants you to know that working together with you and if you choose, your family, helps build the necessary partnership to address your needs openly with care and respect. We will listen to you in detail, call you by your name and accept you as a person.
No Wrong Door and Many Right Doors...
TBHS has a “No Wrong Door” policy. This means that you will be assessed and receive care and treatment no matter where you enter our system. This includes service supports and collaboration to help address your identified needs. If there is a problem with eligibility for services, you will be assisted in finding the right supports and services in the community as well. This is an ongoing process as we strive to provide seamless and personally meaningful care.
Our Guiding Principles
- Your care is comprehensive - it meets your needs individually and covers all areas of need.
- Your care is timely - care is delivered quickly and efficiently to meet your needs.
- You and your recovery are priorities - we are responsive to assisting and supporting you in your journey toward prolonged wellness.
- Your care environment is of great importance - our facilities are quiet, comfortable, safe and clean.
- Your care is targeted to your situation - care is geared toward respect of all ages, races, cultures, gender, orientation, urgency of need and individual need.
- Your care is delivered in an open, accepting environment - TBHS staff work hard to gain and improve the skills and approaches necessary to address through treatment the behaviors and issues that go into mental health, substance abuse, developmental disabilities and co-existing disorders.
- Your feedback is essential - your level of satisfaction helps us know how to improve our system of care.
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Confidentiality and HIPAA
Summary of Health Insurance Portability and Accountability Act (HIPAA) Privacy Rights. HIPAA is a law that protects your privacy.
We are required to inform you of your rights under this law. This document is a short summary of your rights. A longer version with more information is available. If you have questions, you may ask to speak to our Privacy Officer.
We will use or share your private information with others as necessary for treatment. We may also use or share your information to get paid for our services and to run our agency.
We may remind you of your appointment by sending a postcard or leaving a message on your answering machine. You may ask us not to do these things. If we need to share your information for other reasons, we will ask you to sign a special form.
If you change your mind and tell us, we will stop sharing the information. You have the right to see the information we have about you and to get copies of that information.
If we refuse your request, we must tell you the reason. If you think that the information you saw is wrong, you can write to us and ask us to change it.
We do not have to agree to change the information. If we do not agree we have to tell you why. You can get a list of the people we have shared your information with.
If we shared the information to treat you, to receive payment, or to run our agency, it will not be on the list. You can ask us not to use your information in a certain way.
You may also ask us not to share your private information with certain people. In some cases, as stated in the Michigan Mental Health Code, we may not agree to these requests.
You can ask that we send your mail to a certain address or that we only call you at a certain time or place. You have the right to complain to our Privacy Officer if you think that we did not follow these rules.
D.D. v. MDHHS Settlement Agreement: Notice & Action Requested
The Michigan Department of Health and Human Services (MDHHS) has received preliminary court approval for the settlement of litigation alleging that medically necessary intensive home and community-based services were not timely provided to Medicaid-eligible children and youth as required by Medicaid’s Early and Periodic Screening, Diagnostic and Treatment (EPSDT) provisions. This litigation is known as DD v. MDHHS; formerly known as KB v. MDHHS.
The Class Action Notice, which outlines a summary of the settlement’s terms, as well as the full Agreement, can be found on the MDHHS website. Class members include all Medicaid-eligible beneficiaries under the age of 21 in the State of Michigan for whom a licensed practitioner of the healing arts acting within the scope of practice under state law has determined, through an assessment, that intensive home and community-based services are needed to correct or ameliorate their emotional, behavioral, or psychiatric condition.
Questions or requests for an informational session can be directed to..
Language Assistance
An individual who is unable to speak, read, write or understand the English language at a level that permits him/her to gain meaningful access to our services is entitled to have language assistance provided free of charge.
Services may include:
Interpretation by a certified interpreter by telephone and/or video interpretation service.
Translation of particular written or electronic published materials.
Onsite interpreter for American Sign Language.
If you have a hearing impairment you may choose one of the ways below to reach us:
Call Michigan Relay by dialing "7-1-1" or 800.649.3777 and then ask to be connected to the number you are trying to reach;
Call Sorenson Video Relay at 866.327.8877 or CALL.SVRS.TV from any videophone. If you do not currently have Sorenson Video Relay Service and would like to apply for free equipment and services, go to www.sorensonvrs.com.
