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Eligibility for Services:

Eligibility is determined by the evaluation of an individual's presenting problem, type of insurance, and county of residence. This can often be accomplished by a short telephone screening; however, it may be necessary to schedule a face-to-face assessment.  TBHS does not discriminate or deny services based on a person's race, age, color, disability, inability to pay, religion, weight, arrest record, veteran status, national origin, sexual orientation, height, marital status, familiar status, sex, gender identity and expression, genetic information or membership in another protected group and to work toward preventing and eliminating such discrimination in rendering services, in work assignments and in employment practices.

To Access Services:

If you think you may need help with a mental health issue please call us at 989.673.6191 or 800.462.6814. A staff person will direct your call to the right person.

You will speak with a professional at our Access Center who will assist you with available options for you or your child. At this time you will be asked for some basic information. In order to get the best care possible you need to tell us about past hospitalizations, treatment, medications and anything else about your health. You must also tell us about any insurance information. Once it is decided that you could benefit from services, an appointment or referral will be made. Because we are conducting a thorough screening, you can anticipate that you may be on the phone for approximately 20 - 30 minutes to complete the process.

Please have the following information ready before you call:

Date of Birth
Social Security Number
Insurance Card
Previous Mental Health information if available

To get the best possible care, tell the access professional all about your mental health, including past hospital stays, treatments, and medications. Federal and State law protects the privacy of the information you give. 


How will Services be paid for?

TBHS serves all patients regardless of ability to pay.  Discounts for essential serves are offered based on family size and income - sliding fee discount.

TBHS is a governmental health care organization financed by consumer payments, funds from Federal, State, and Local Governments, and contributions. Your financial liability for Agency services will be no more than the rate appearing on the Agency’s current rate schedule or no more than your Ability to Pay as determined by the Agency’s current ability to pay schedule, whichever is less. If you have insurance benefits for Behavioral Health services or are eligible for other types of Third Party coverage, these sources may pay for part, or perhaps all, of the costs of the services you receive. Any unpaid amounts by your insurance will become your responsibility up to the total charge or your Ability to Pay, whichever is less.

At the time of your first scheduled visit with TBHS, you will meet with a staff person who will review your financial and insurance information that you have been asked to bring along.  Your ability to pay will be established at this visit.  Your Ability to Pay is determined based on your income and family size.  Ability to Pay amounts are assessed utilizing the federal poverty scale. TBHS serves all individuals regardless of their ability to pay.  TBHS accepts Medicare and Medicaid (including CHIP.)

A new determination may be completed if we are informed of a significant change which may affect your Ability to Pay and/or insurance coverage. In addition, we will annually re-determine the insurance coverage and Ability to Pay of everyone who continues to receive our services.

You have the right to disagree with an Ability to Pay determination by contacting us in writing of your desire for a re-determination.  Click here to view the Financial Information and Payment Agreement form.

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