KNOW YOUR RIGHTS IN REGARDS TO SUBSTANCE USE DISORDERS
We are dedicated to providing you with quality services. We also believe that as someone who is receiving services from our program, you should know your rights. You should know how to make a complaint if you believe any of your rights have been violated.
You Have the Right to Know
How much our services cost and how much you must pay; When violation of program rules could lead to your discharge; All about any drugs that are used in your treatment; If you, or information about you, will be used in any research or experiments.
You Have the Right To:
All civil rights guaranteed by state and federal law; Suggest changes in our services; Expect us to look into your complaints; Help make up your own treatment plan; Refuse our services and be told what will happen if you do; Talk with your own doctor or lawyer; Obtain a copy or summary of your client record unless the program director recommends otherwise.
You Have the Right to Expect that Program Staff Will Not:
Abuse and neglect you;
Give out information about you without your permission; or
Require you to be part of any research if you don’t want to
If you are in a hospital, halfway house, or other live-in setting, you have some additional rights. All of these rights have some special limits. Check with your program rights advisor for further details.
These additional rights include the right to:
Know all the rules about having visitors
Not be restrained – physically or by drugs, unless authorized by a physician
Refuse to do work for us unless the work is part of your treatment plan
Have space to put your personal belongings
Keep your own money
If you want to know more about your rights, please read the recipient rights poster in the lobby or ask the rights officer/advisor for a more complete list of your rights.
You are responsible for payment of your bill
You are responsible for knowing if your insurance company will pay for part or all of your bill
You are responsible for providing clear and accurate information about yourself
You are responsible for following rules of our program
You are responsible for being considerate of the rights of others who are recipients of services, or our staff
You and Your Rights Officer/Advisor
If you think your rights have been violated at our program, please talk to your rights officer/advisor. This person is interested in listening to your complaint and helping you find a solution.
Your rights officer/advisor’s name and phone number are on the back of this brochure. Please contact your rights officer/advisor if you believe your rights have been violated
What Can You Do:
Talk to the rights officer/advisor. Maybe together you can find a simple solution to your complaint.
If that doesn’t work, you can fill out a formal complaint. Your rights officer/advisor has complaint forms.
After you give your complaint to your rights officer/advisor, the complaint will be investigated. You will get a written answer to your complaint within 30 working days.
If you don’t accept the written answer to your complaint, you have 15 working days to file an appeal to the regional rights consultant. Your rights officer/advisor will provide you with appeal forms or you can send for one by writing to the address on the back of this brochure.
Within 30 working days, the regional rights consultant will give you a written answer to your appeal.
If you don’t agree with the written answer to your appeal, you can file another appeal to the state rights coordinator.
TBHS Recipient Rights Office
Syndi Neeb - Recipient Rights Officer
Cindy Mitchell - Recipient Rights Advisor
989.673.6191 or 800.462.4814
For additional information or to obtain forms to initiate a complaint, contact your local Substance Abuse Coordinating Agency at 503 West Ionia Street, Lansing, MI 48933 - 517.253.7525 or 844.405.3095