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Customer Services

Customer Services is provided by community mental health to assist you with questions and/or concerns about the services you receive.  We can assist you with filing a complaint and can provide you with information about eligibility, processes, mental health issues, substance use disorder issues, community resources, and much more.  Consumers or their families have an advocate to assist with some of the uncertainties that individuals may feel.

Assistance provided by the Customer Services Department include:

Access to Tuscola Behavioral Health Systems.

Involvement throughout the system as needed.
Orientation to Person-Centered Planning for consumers and their families.
Explanation of services available at TBHS.
Explanation of forms and paperwork.
Training support for community facilitators.
Explanation of Grievance and Appeals Procedures and Your Right to a Second Opinion.
Act as a liaison between intake workers and consumers when selecting services
Assistance in linking with other human services agencies within the area.

To contact Customer Services directly, please call 1.888.482.8269; 711 for those with hearing impairments.

If you would like more information or have any questions, you may contact TBHS at 989.673.6191 or 800.462.6814; TDD - 866.835.4186 (business hours). If your question relates to customer services, you will be transferred to the appropriate person.

To view our Consumer Guide to Services please click on the following link: TBHS Guide To Services


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